CITY COUNCIL: Update on Waste Management Franchise Agreement Scorecard & Authorize Staff to Work with Waste Management (WM) to Develop Community Survey

Meeting Date: January 8, 2013

Prepared by: Sharon Friedrichsen

City Council

Agenda Item Summary

Name: Receive an update on the Waste Management Franchise Agreement Scorecard and authorize staff to work with Waste Management (WM) to develop a community survey.

Description: A scorecard was developed by City staff to provide Council the opportunity to assess and discuss Waste Management's compliance with the terms of its franchise agreement on a quarterly basis. Since last review by Council in October, three improvements have been made by WM, notably: a monthly, automated call made to inform residential customers of the backyard service; an automated call to remind commercial customers to flatten, bundle and tie cardboard for pickup; and removing carts from the Scout House. Additionally, Waste Management staff will offer information about its composting program at theE-waste event scheduled for January 19, 2013.

To further assess current trash and recycling services, Waste Management also has offered to pay for a community survey. Staff recommends that Council authorize staff to work with Waste Management to develop such a survey. The survey questions would be brought forth for Council consideration prior to community distribution.

Overall Cost:
City Funds: N/A
Grant Funds: N/ A

Reviewed by:

Jason Stilwell, City Administrator Date

CITY OF CARMEL-BY-THE-SEA

STAFF REPORT

TO: MAYOR BURNETT AND COUNCIL MEMBERS
FROM: SHARON FRIENRICHSEN, PUBLIC SERVICES MANAGER
THROUGH: JASON STILWELL, CITY ADMINISTRATOR
DATE: JANUARY 8, 2013
SUBJECT: RECEIVE AN UPDATE ON THE WASTE MANAGEMENT FRANCHISE AGREEMENT SCORECARD AND AUTHORIZE STAFF TO DEVELOP A COMMUNITY SURVEY

RECOMMENDED MOTION
Receive an update on the Waste Management Franchise Agreement Scorecard and authorize staff to work with Waste Management to develop a community survey.

BACKGROUND
USA Waste of California, Inc. dba Carmel Marina Corporation (CMC), also known as Waste Management, performs trash and recycling collection in the City of Carmel-by-the-Sea through an exclusive franchise agreement. A scorecard was developed to monitor compliance with provisions of the franchise agreement. The scorecard is presented quarterly to Council for review and discussion.

STAFF REVIEW
While the scorecard is not a required component of the franchise agreement with Waste Management, it serves as a tool to track and report contract compliance. Since the last scorecard update in October 2012, the following efforts have occurred:
 To encourage compliance with residential backyard services (#1), an automated monthly call informing residential customers of this service began on December 3, 2012.
 Carts were removed from Scout House (#10).
 To increase awareness of the composting program (#19, #20), Waste Management will present information during the E-waste event scheduled for January 19, 2013.
 An automated call to commercial customers reminding customers to flatten, bundle and tie cardboard for pickup began on December 10, 2012 (#23 and #24).

To further assess current trash and recycling services, Waste Management has offered to pay for a community survey. The recommendation is for Council to authorize staff to work with Waste Management to develop a survey. The survey questions would be brought forth to the Council for consideration before the survey is distributed to the community.

FISCAL IMPACT

There is no fiscal impact associated with receiving the updated scorecard.

ATTACHMENT
January 2013 Scorecard